Antivirus and CPU Cooler. Wait, what???

 

  • CPU Cooler
  • Junk Cleaner
  • RAM Booster
  • Battery Saver
  • Game Master
  • Notification Cleaner
  • Wi-Fi Speed Test

… and so on.

Lately, we have seen the Google Play Store filled with a mix of Antivirus -Optimization Tools. There are dozens of features that Antivirus applications have. The ones you see listed above are one of them.

However, these features have nothing to do with protection at all. They are just little helpers for users to make them feel like they did something for their device.

Actually, they do nothing, sometimes they can even make the situation worse.

For example, RAM Booster kills your application to make your phone look faster. However, you will run those applications again and again. Most Operating Systems have the same feature to kill unnecessary applications.

Another example is the Junk Cleaner which deletes your caches. In the first few minutes, your device will be faster but later on, the Internet connection will be required more and more to re-download those cached files.

What is our point here?

Antiviruses should protect users and solve their infection problems. They should not spend any time on those unrelated features. The vendors can release such products but they should be connected with a security application.

Nowadays, we have major issues and big security problems but unfortunately, AV vendors try to solve optimization issues instead of security issues. The developer term for that situation is premature optimization.

Let us know your thoughts.

How to Really Understand Your Users’ Real Needs? – Free Style

In today’s world of big data, we may have cultivated a habit of thinking in numbers and percentages about everything.

We believe that data can show us everything or we are simply trying to hide our fear of the unknown behind the big numbers. Grouping phenomenon and making things clear are natural in human behavior.

Trying to understand the understandable as well.

People = number?!

Can we count emotions or make an equation that resolves the mystery of user behavior?!

There are many pros and cons here. We are not here to enter the existing philosophical debate about what is bad and what is good when it comes to this matter.

Rather, we are trying to make our own freestyle.

Many things are changing at Zemana but all these changes are centered around one phenomenon which is our user.

So, naturally, in order to make any changes aligned with this phenomena, we have to ask: Who are our users?

For weeks Zemana’s research team has worked on understanding our users and seeing who they are and what they really need and want.

Instead of simply making data queries and algorithmic predictions we invested our time in communicating with our users.

And, we had a lot of fun…

Every day we talked to our users either via phone or via email and we cherished every minute of it. Every person has its own set of beliefs, emotions, and needs.

To understand all of them we believe that simply running a data query is not enough. You need empathy.

You have to become your users.

Theather day

IMG_20190322_105911

Two of our colleagues made a marvelous job in preparing a theatre for us where they presented who are our users or more precisely showed us what they feel and what they need.

They helped us in making empathy with you in a very entertaining way.

Beyond survey

IMG-37c2b67900ab618860d532141cdf82ec-V

Beyond surveys and data, there is empathy.

Beyond boring presentations, there is an innovative theatre.

Instead of saying that we are doing research on users we say:

We are working on understanding our users. We are trying to understand how we can help them.

Every product is a reflection of its users and we strongly believe in that. We will try to make ours even better for you.

Help Us Translate Security For Everyone

Security

Güvenlik

Sigurnost

Sicherheit

Keselamatan

الأمان

There is one way to safety but it is expressed in many ways.

In the past months, we have worked hard to make many improvements in our antivirus app, from the web protection module, cloud scanner, improvements in user experience and during that journey we somehow forgot that we have to translate all those changes as well and make them understandable to all our users.

Let’s help each other.

Become part of our translator community and help us in making cyber-security available and understandable to people worldwide.

We want to enrich our app with as many languages as possible and help everyone understand it.

And…

Of course, we will award you and your loved ones with premium licenses and make you a part of Zemana Mobile Antivirus contributors.

How to start?

  1. Send an e-mail to arnela.hajdarevic@zemana.com
  2. Translation magic happens
  3. You make many people happy!

Thank you for contributing 🙂

Why clicking the “X” closes Zemana AntiMalware 3.0 on my PC?

Zemana AntiMalware 3.0 is a free malware removal tool. The main purpose of this product is to detected and remove malware from your PC. For free.

Having said that, recently we have seen many support request asking: Why Zemana AntiMalware 3.0 closes when we click on “X”?

For one simple reason.

It doesn’t work in the background because it is a free removal tool and we do it for your overall PC’s health and for the better user experience. There is no need for this product to run in the background because there are no additional and unnecessary features on the product that require running in the background.

This product runs only when you keep it open because this is how the product works. So, whenever you suspect you have malware just open Zemana AntiMalware, detect the malware and remove it. Voila, that’s it. 🙂

However, you can open it again and again as much as you want. Just keep in mind it runs only when it is opened. 🙂

 

Update Logic Mishandle in Zemana AntiMalware 2.0: Fixed

Yes, it is true we that there was a critical vulnerability discovered in ZAM 2.0 update integrity check. Some of you probably read about it in one of the threads on Malware Tips or other websites.

However, keep in mind that this vulnerability is not and never was present in our Zemana AntiMalware 3.0 Beta version.

In this blog post, we want to share with you the resolution to this concern. Yesterday, we fixed the issue and released a new update of ZAM 2.0, where we successfully fixed the update logic mishandle.

In the text below, you can find more information.

Update Integrity Check Vulnerability

A remote code execution vulnerability has been discovered related to update file integrity check. This vulnerability, caused by mishandling update logic, resulted in Zemana AntiMalware version 2.74.2.150 providing a weaker security than expected.

It allowed man-in-the-middle attackers to execute arbitrary code by spoofing the update server and uploading an executable. Due to this flaw, a remote attacker (only on the same network) could launch further attacks on the system by bypassing applications update file integrity check and executing any file with system rights.

This vulnerability has been assigned the CVE identifier CVE-2019-6440

ZAM 2.0 New Update

Some of you are probably still concerned or wondering if the vulnerability still exists, but we assure you there is no need to worry because we successfully fixed it.

In order to resolve the issue and improve our product, we released a new update of Zemana AntiMalware 2.0, which includes fixes for this vulnerability.

You can download it here.

What About ZAM 3.0?

As mentioned above, there never was an update logic mishandle or any critical vulnerabilities in our latest Zemana AntiMalware 3.0 Beta version. You can check out our release notes here and see what’s new in ZAM 3.0.

If you have any questions or concerns related to this vulnerability or anything else, know that you can always contact us at: support@zemana.com. Our team members will be happy to talk to you and help you out.

It’s a Scam!

Ring, ring…

‘’Hello, who is this?’’

‘’Hi, my name is Jack and I am calling from the company Onis, a software company that provides antivirus solutions.’’

‘’Yes, and how can I help you?

‘’Well, our data shows that you PC has been infected with a very dangerous malware that can make serious damage to your device. I am here to help you install our software that will fix the issue. Just follow these instructions…’’

 

How many of you would believe this was a legitimate call?

 

If you had, you would have allowed them to connect to your PC and maybe even give them your passwords and other credentials. Boom! They get an easy access to your private data.

Another possibility is that they would charge you for their fake services when in reality your device was never infected in the first place.

We have all heard of email scams. Previously, in the past they were highly popular. You get an email saying your rich cousin left you a big inheritance. 😮 Or, you get an email from someone asking you to help them transfer an enormous amount of money to a specific bank account promising you would get half of the money.

And the most famous one – a gift card! You get an email claiming you won a gift card or even a better one – you won the lottery! (But if you never played, how could you win? Hmm :s)

Don’t get us wrong. Scammers did not give up on emails, but they simply evolved over time and are using other methods as well. They are now targeting your phones too.

Very Successful Tactic

We are talking about phone scam tactics that became very popular lately. Here is how it works.

You can get a phone call from someone claiming to represent a company and offering different services or assistance. At the same time, the company in question has no idea that somebody is using them for their bad intentions.

Some scammers go even further…

A girl in USA received a phone call, where a scammer claimed her father had a car accident and she needed to send money urgently for the hospital expenses.

You can see how dangerous this can be, because scammers prey on our emotions such as fear, trust and excitement.

Many people would get shocked and would not realize this is a fake phone call. That is why phone scams are one of the big problems right now. They’re much more effective than email scams.

Hope, Desire, Fear, Excitement

Latest researches showed that we are most prone to becoming a victim of scams when we are emotional. Scammers are aware of this and they are intentionally exploiting our emotions.

Four emotions they mostly prey on are: hope, desire, fear and excitement. How? By using different forms of manipulation and flattery to tap into our innermost desires and fears. The goal is to get our trust. Once they have it, they can get all information they need and perform their shams.

Some Data

  1. [bctt tweet=”There Were Over 30,200 Internet Scams in 2018 by August”]
  2. [bctt tweet=”Mobile Phone-Related Scam Calls Saw Approximately a 25-Percent Jump Since 2017″]
  3. [bctt tweet=”In 2017, only 3.7 percent of calls to cell phones were fraudulent. This year, that number reached 29.2 percent — and it’s expected to climb to 44.6 percent in 2019″]

We Were No Exception

Few days ago, some of our users started reporting that Zemana representatives called them via phone trying to persuade them they were infected with malware. They offered their assistance by advising them to install Zemana products.

We were very confused because we knew that such practices were never a part of our company’s culture and there was no way any of our team members would be involved in similar tactics.

Soon after that, one of our colleagues found this website: https://www.isupportnumber.com/zemana-antivirus-customer-service.

This website gives false information about our customer service.

fakewebsiteinfo

It became clear this was all a scam. That is why we kindly ask you to be very careful if you receive a phone call from anyone who claims to be a Zemana representative. You should immediately report this to us via email: support@zemana.com.

Also, keep in mind that information you get on the Internet does not necessarily need to be true or correct.

Here are the only ways in which you can reach us and get assistance from our team:

– Email (support@zemana.com, zms@zemana.com)
Help Section on our website (you can raise a ticket and receive a reply via email)
– Live Chat on our website
– Remote assistance (in certain cases, our developers need to remotely connect to your device and resolve the issue)

Ways to Protect Yourself

  1. Be aware that Scams are a Real Threat

The first thing you need to do is become aware and read as much as you can about email, phone and other Internet scams to understand it better and predict potential scenarios that might happen to you. The second thing you need to do is be more cautious when dealing with people on different social networks. Don’t accept everyone who adds you to their friends list and don’t trust everyone who texts or calls you.

  1. Always Double – Check

If you receive a message, email or a phone call from someone you don’t know, don’t immediately believe everything they say and don’t immediately do what they advise you to do. Always double-check. Call your friends or family members and check if they really left that inheritance money to you (deep down you know they didn’t. :p).

  1. Don’t Trust Every Customer Service

Don’t always believe phone calls about your computer. Scammers will offer to provide remote access. Often, they mention popular companies to make you believe them. Don’t! Scammers often offer help to fix an issue by persuading you to install a free upgrade, which is, in fact a virus that will give them your passwords and personal details. Instead, hang up and call or send an email to that company and ask them if it was really somebody from their team who called you or not.

  1. Be Careful When Shopping Online

Beware of offers that seem too good to be true, and always use an online shopping service that you know and trust. Think twice before using virtual currencies (like Bitcoin) – they do not have the same protections as other transaction methods, which means you can’t get your money back once you send it.

 

In the end, all we can say is that the greatest defense you have against phone call scams is yourself. It’s always better to double-check everything because there is now crying over spilled milk.

Or, the next time your phone rings and an unknown person tries to offer something unusual services or aid, you can simply hang up!

 

 

 

Release notes: In 2019 let’s clean that malware, shall we?

Maybe last year we have been quiet but this year we will be loud. So, we yell:

  • REMOVE that malware
  • MAKE that PC clean
  • WE want a fast scan
  • WE don’t want malware!

You know how they say, send out positive energy to the universe and the universe will give you back more. Well, we don’t know if that sh*t works, but we know that when we listen to our users we build and work better.

So, we did that. In the past 12 months, we have been working heavily on our new product that contains all the suggestions you had been sending us over the years.

All these suggestions, hard work, and blood sweat and tears of Zemana team are packed in software named Zemana AntiMalware 3.0 Beta.

Why 12 months you ask? We developed this product from scratch. Everything you see is brand new, developed with the spirits of young 20+ people eager to satisfy their users.

Ok, less talk and more action. Let us show you what we did:

Super Scan Speed

One of the most recognizable and favorite traits of our Zemana 2.0 was its fast scanner. It was designed to scan your PC in less than 5 min. But this time, we went even further.

We improved the scanning speed of ZAM 3.0 by decreasing it to 20 sec.

Sure, this depends on the state of your device.

Improved Detection

A bunch of our users wrote to us and expressed their discontent with our detection rate and removal efficiency in ZAM 2.0. So, it became obvious we needed to work on this feature.

We raised to the latest trends in technology and with the help of deep learning methods we successfully enhanced this part of our product.

Scanning in Safe Mode

Safe Mode scanning feature was not available in ZAM 2.0. Therefore, you will be happy to learn that we implemented this feature. From now on, with ZAM 3.0, you will be able to scan your PC in Safe Mode without any problems. We wrote more stuff about safe mode here.

Out with the Old, In with the New

We also gave a new, fresh look to our ZAM 3.0. We made the user interface simpler, friendlier, much more engaging, and effective in meeting your needs.

But there is one more very important part of Zemana AntiMalware 3.0 Beta.

We put our product road-map in your hands

We faced the reality and we like this new reality a lot. We listen to you guys, we talk, we implement what you like, we solve your problems. You are happy and we are even happier.

How did we do that?

We added a special Feedback section that appears after you perform a scan.

Here, you will be able to tell us:

  • if the product was successful in solving your problems or not
  • what kind of issues you experienced
  • what features you would like to see in the next versions of the product
  • basically, anything you want to tell us. You can even drop us a simple Hi.

We put our product road-map in your hands. You are the ones who will lay foundations and then it is up to us to craft and improve the product based on that foundation.

Transparent (Openness)

Being transparent and open about everything across the company is a new way of life at Zemana.

All our actions here at Zemana will be totally transparent and available to you. So, since this post is about Zemana AntiMalware, we would like to mention here that all development steps for this product will be open to you.

We have created a public board where you can see all bug reports, feature requests, ideas, feedbacks and many more. No need to describe it further, you can see it by yourself here.

New Way

Today is a big day for us. We are entering a new era for Zemana with a clear and straightforward vision.

Using our products should be simple, easy and satisfying. They should help you and solve your problems. We realized that the only way to grow is together with our users.

So, what now? Download Zemana AntiMalware 3.0 Beta and let’s rock.