‘’Hello, who is this?’’
‘’Hi, my name is Jack and I am calling from the company Onis, a software company that provides antivirus solutions.’’
‘’Yes, and how can I help you?
‘’Well, our data shows that you PC has been infected with a very dangerous malware that can make serious damage to your device. I am here to help you install our software that will fix the issue. Just follow these instructions…’’
How many of you would believe this was a legitimate call?
If you had, you would have allowed them to connect to your PC and maybe even give them your passwords and other credentials. Boom! They get an easy access to your private data.
Another possibility is that they would charge you for their fake services when in reality your device was never infected in the first place.
We have all heard of email scams. Previously, in the past they were highly popular. You get an email saying your rich cousin left you a big inheritance. 😮 Or, you get an email from someone asking you to help them transfer an enormous amount of money to a specific bank account promising you would get half of the money.
And the most famous one – a gift card! You get an email claiming you won a gift card or even a better one – you won the lottery! (But if you never played, how could you win? Hmm :s)
Don’t get us wrong. Scammers did not give up on emails, but they simply evolved over time and are using other methods as well. They are now targeting your phones too.
Very Successful Tactic
We are talking about phone scam tactics that became very popular lately. Here is how it works.
You can get a phone call from someone claiming to represent a company and offering different services or assistance. At the same time, the company in question has no idea that somebody is using them for their bad intentions.
Some scammers go even further…
A girl in USA received a phone call, where a scammer claimed her father had a car accident and she needed to send money urgently for the hospital expenses.
You can see how dangerous this can be, because scammers prey on our emotions such as fear, trust and excitement.
Many people would get shocked and would not realize this is a fake phone call. That is why phone scams are one of the big problems right now. They’re much more effective than email scams.
Hope, Desire, Fear, Excitement
Latest researches showed that we are most prone to becoming a victim of scams when we are emotional. Scammers are aware of this and they are intentionally exploiting our emotions.
Four emotions they mostly prey on are: hope, desire, fear and excitement. How? By using different forms of manipulation and flattery to tap into our innermost desires and fears. The goal is to get our trust. Once they have it, they can get all information they need and perform their shams.
- There Were Over 30,200 Internet Scams in 2018 by August Click To Tweet
- Mobile Phone-Related Scam Calls Saw Approximately a 25-Percent Jump Since 2017 Click To Tweet
- In 2017, only 3.7 percent of calls to cell phones were fraudulent. This year, that number reached 29.2 percent — and it’s expected to climb to 44.6 percent in 2019 Click To Tweet
We Were No Exception
Few days ago, some of our users started reporting that Zemana representatives called them via phone trying to persuade them they were infected with malware. They offered their assistance by advising them to install Zemana products.
We were very confused because we knew that such practices were never a part of our company’s culture and there was no way any of our team members would be involved in similar tactics.
Soon after that, one of our colleagues found this website: https://www.isupportnumber.com/zemana-antivirus-customer-service.
This website gives false information about our customer service.
It became clear this was all a scam. That is why we kindly ask you to be very careful if you receive a phone call from anyone who claims to be a Zemana representative. You should immediately report this to us via email: email@example.com.
Also, keep in mind that information you get on the Internet does not necessarily need to be true or correct.
Here are the only ways in which you can reach us and get assistance from our team:
– Email (firstname.lastname@example.org, email@example.com)
– Help Section on our website (you can raise a ticket and receive a reply via email)
– Live Chat on our website
– Remote assistance (in certain cases, our developers need to remotely connect to your device and resolve the issue)
Ways to Protect Yourself
- Be aware that Scams are a Real Threat
The first thing you need to do is become aware and read as much as you can about email, phone and other Internet scams to understand it better and predict potential scenarios that might happen to you. The second thing you need to do is be more cautious when dealing with people on different social networks. Don’t accept everyone who adds you to their friends list and don’t trust everyone who texts or calls you.
- Always Double – Check
If you receive a message, email or a phone call from someone you don’t know, don’t immediately believe everything they say and don’t immediately do what they advise you to do. Always double-check. Call your friends or family members and check if they really left that inheritance money to you (deep down you know they didn’t. :p).
- Don’t Trust Every Customer Service
Don’t always believe phone calls about your computer. Scammers will offer to provide remote access. Often, they mention popular companies to make you believe them. Don’t! Scammers often offer help to fix an issue by persuading you to install a free upgrade, which is, in fact a virus that will give them your passwords and personal details. Instead, hang up and call or send an email to that company and ask them if it was really somebody from their team who called you or not.
- Be Careful When Shopping Online
Beware of offers that seem too good to be true, and always use an online shopping service that you know and trust. Think twice before using virtual currencies (like Bitcoin) – they do not have the same protections as other transaction methods, which means you can’t get your money back once you send it.
In the end, all we can say is that the greatest defense you have against phone call scams is yourself. It’s always better to double-check everything because there is now crying over spilled milk.
Or, the next time your phone rings and an unknown person tries to offer something unusual services or aid, you can simply hang up!